Important Program Information

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Information to help prepare for your exchange

AIG Insurance Policy

Full comprehensive medical, hospital, health, accident, baggage, cancellation personal liability & travel insurance. The policy can be viewed in full from here.

Please be aware that full medical insurance is provided for all COVID pandemic related medical costs whilst on program but any other COVID specific related expenses including but not limited to early return or quarantine fees are not covered by this insurance policy.

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AIG Insurance Claim Form

Please download this form if you need to make a claim.

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ISO 9001 Quality Management System Certification

Student Exchange Australia New Zealand Ltd is leading the way as the first secondary student exchange organisation in the world to be certified to ISO 9001 (Quality Management System). A consumer centric quality management system is essential for identifying and managing the expectations of our students and their families.

ISO9001 Certificate

Student Exchange Australia New Zealand

Terms & Conditions of our exchange programs

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Money Matters

What’s included & not included in the Program Prices, Cancellation forfeitures & Flight Surcharge Policy

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Child Safety & Wellbeing

Learn more about Child Safety & the measures in place to support our students

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Code of Conduct

To learn more about our Code of Conduct, please click here:

Code Of Conduct Policy

Join a Focus Group

Register to be part of our next online Focus Group during which we’ll listen to your feedback and suggestions about our materials and activities.

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The most rewarding part? “Learning French, I would say it was my goal and I feel really proud and happy with myself that I managed to achieve a really good level of French, also making friends with people in my area and because they were really fun people to hang around with. And above all being a part of my host family, I’m going to miss them so much and I feel as if they are my French family now”

Famke – France