Student Exchange Australia New Zealand Ltd places the safety and wellbeing of our exchange students as its highest priority. We maintain and continually improve a Quality Management System that complies with the requirements of the International Standard ISO 9001:2008. Our objectives are to:
The Key Standards underpinning our Child Safety & Quality Management Policy are:
Policies and Procedures
Compliance Systems & Program Evaluation
Partners & Suppliers
Our Child Safety & Quality Management Policy is applicable to directors, employees, volunteers and partners and to any person or organisation that represents us, as well as all suppliers in the conduct of their activities for and on our behalf. This policy expresses the ongoing commitment by SEANZ’s management and staff to understand, regularly review and continually implement these actions.
Student Exchange Australia New Zealand Ltd is the first and only secondary student exchange organisation in the world to be certified to ISO 9001 (Quality Management System). A consumer centric quality management system is essential for identifying and managing the expectations of our students and their families.
The certificate is available to download from here.
ISO 9001 (Quality Management System) is an internationally recognised quality management standard which provides assurance that Student Exchange Australia New Zealand has the type of management systems in place to deliver a quality experience to our students. It guarantees an ability to consistently meet customer, statutory and regulatory requirements, and addresses customer satisfaction through the effective application of the system. While our individual employees are inherently motivated to act in your interests at all times, it's good to know the organisation as a whole has the quality systems to support their endeavours at all times.
Certification to ISO 9001 assures you that Student Exchange Australia New Zealand:
The Best Practice ISO 9001 certification symbol and the JAS-ANZ logo can only be used by organisations that have been externally audited and found to meet the required standards.
National Director, Nick Lorentzen said:
“This is something we have been working toward for some time and reflects our commitment to the quality of the programs we provide. It is a first in the industry in Australia and New Zealand and is the culmination of a lot of hard work by our staff and volunteers over many years. We have always had a strong culture of continuous improvement and a sharp focus on customer service. This certification represents independent verification that our Quality Management System meets stringent, internationally recognised standards.”